Product Terms & Conditions

Dear member

Please read the following carefully before you complete your transaction with the Society. We apologise for the rather formal wording but as you know, sometimes there is no other way around such matters.

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which The Scotch Malt Whisky Society makes the products available to you ("Product Terms").

Delivery information

Delivery will be made to the address specified by you on the completed order form.

Please note that we can only deliver whisky to a UK address. Deliveries to non mainland addresses will cost an extra £10.00. Please contact us for the cost of a delivery to the Channel Islands.

Delivery is by courier, Mon-Fri, 9am-5pm. We are able to arrange a Saturday morning delivery for a charge of £10.00. To ensure you receive your order safely, please give a daytime address where someone can sign for delivery. If no-one can sign for your delivery, please indicate a safe place where we can leave your order. If your parcel is returned, we will have to charge (usually £10.00) to resend.

We will deliver to the address as you have entered it on the order. We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address if you are uncertain. If you request a delivery to a business, we shall consider the delivery to be successful, if it is delivered to a reception area and signed for by a representative at that address.

Delivery can take up to 14 days from the date we receive your order, although every effort will be made to despatch earlier. All parcels are sent by insured carrier and must be signed for. Do not accept damaged goods. If goods fail to arrive after 14 days, please notify us on 0131 555 2929 (Mon-Fri 9am-4.45pm).

If you would like your delivery on a certain date (eg. birthday or special occasion), please let us know when you place your order and we will do our best to achieve it.

We do our best to secure delivery within 14 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

Prices

The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items includes the delivery charge.

Availability

All the Society's products and services are subject to availability. Your web site transaction is not a live purchase, but a request for products and services. If we are unable to supply a particular item, we will notify you as soon as possible.

Acceptance

As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and dispatch the goods to you. As stated above (under Availability) your order is an offer to buy from us. This means that nothing that we do or say amounts to any acceptance of that offer until we actually process and dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are processed and dispatched, and not before, a contract will be made between you and us and you will be charged for the goods.

We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person.

Returns

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. To arrange this, please contact us on 0131 555 2929 (Mon-Fri 9am-4.45pm). Please note the Society cannot replace any whisky bottles that have been opened. We must be notified of damaged goods within 2 days of delivery. Beyond this, our insurance is invalid.

Payment

You can pay by any American Express, Mastercard or Visa credit card, Switch or Delta debit card. We do not currently accept Visa Electron cards. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order.

You will not be charged for any products until your order is dispatched. If your order is dispatched in more than one delivery, payment for each will be taken from your credit/debit card at the point of dispatch, and our acceptance of each part of the order takes place on dispatch of the product.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Customer services

If you have an order query, please e-mail us at sales@smws.com or call 0131 555 2929 (Mon-Fri 9am-4.45pm). The Scotch Malt Whisky Society, Macdonald House, 18 Westerton Road, Broxburn EH52 5AQ

Company Registration No. SC83022 VAT No. 269119536